Help
Lost your key, or moving Macs?
Your license is safe. Here’s how to find your key again and move it between Macs.
Find your license key
- Search your emailLook for a message from Dodo Payments, our payment provider. Try searching for “Dodo Payments”, “EyeNap” or “license key”, and check spam and promotions folders.
- Check the email you used at checkoutIf you have more than one address, the key went to the one you typed during payment.
- Still can’t find it?Email help.retrytech@gmail.com with the email address you used to buy and, if you have it, the order number. We’ll resend your key.
Move EyeNap to a new Mac
Deactivate the old Mac
- Open EyeNap on the old Mac.
- Go to Settings → License.
- Click Deactivate this Mac.
This frees one activation on your key. EyeNap returns to free mode on that Mac.
Activate the new Mac
- Download EyeNap and drag it to Applications.
- Open Settings → License.
- Paste your key and click Activate.
Your wellness history stays on the old Mac, since it never leaves the device.
“This key is already used on the maximum number of Macs.” Deactivate it on a Mac you no longer use, or upgrade to a plan with more Macs. If the old Mac was sold, lost or wiped before you could deactivate it, email help.retrytech@gmail.com and we’ll reset its activation.
Other common questions
Does EyeNap work offline?
Yes. EyeNap checks your key every few days when you’re online and keeps working offline for up to 30 days between checks.
I reinstalled macOS. Do I need a new key?
No. Install EyeNap again and activate your existing key. If it says all activations are in use, email support and we’ll reset the old one.
It says “Your license is no longer active.”
This happens if the purchase was refunded or the key was disabled. If you think it’s a mistake, email help.retrytech@gmail.com.